Privacy Policy

Last Updated: 10 February 2026

This Privacy Policy explains how Obsidian Servers (“we,” “us,” or “our”) collects, uses, stores, and protects personal data when you use our services, website, or interact with us. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and operate our services.

1.1 Information You Provide

• Name or username
• Email address
• Billing address
• Payment-related information (processed by third-party payment providers)
• Support tickets and communications

We do not store full payment card details on our systems.

1.2 Information Collected Automatically

• IP addresses
• Login timestamps
• Server usage statistics
• Network traffic metadata
• Logs related to service operation, security, and abuse prevention

1.3 Game Server Data

• We may store server files, configurations, logs, and backups
• Player data processed by your game server is your responsibility

Obsidian Servers does not control how you collect or use player data on your hosted servers.

2. How We Use Your Information

• Provide, maintain, and operate services
• Process payments and manage billing
• Communicate with you regarding your account or services
• Provide customer support
• Monitor for abuse, fraud, and security threats
• Comply with legal obligations

We do not sell your personal data.

3. Legal Basis for Processing (UK / EU)

• Performance of a contract
• Legal obligation
• Legitimate interests (security, fraud prevention)
• Consent, where explicitly given

4. Data Sharing and Third Parties

We may share limited data with trusted third parties only where necessary, including:

• Payment processors
• Infrastructure and network providers
• Abuse mitigation and security services
• Legal authorities when required by law

All third parties must protect your data and use it only for agreed purposes.

5. Data Retention

We retain personal data for as long as necessary to:

• Provide services
• Meet legal or regulatory requirements
• Resolve disputes or enforce agreements

Data associated with terminated services may be deleted after a reasonable retention period.

6. Data Security

We take reasonable technical and organizational measures to protect personal data, including:

• Access controls
• Network security measures
• Monitoring for unauthorized access

No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

Requests may require identity verification.

8. Cookies

Our website may use cookies or similar technologies to:

• Maintain session functionality
• Improve user experience
• Analyze site performance

You may disable cookies, but some features may not function correctly.

9. Children’s Privacy

Our services are not intended for individuals under 15. We do not knowingly collect personal data from children.

10. International Data Transfers

Your data may be processed or stored in countries other than your own. We take steps to ensure appropriate safeguards are in place.

11. Changes to Our Policy

We may update this Privacy Policy at any time. It is your responsibility to check for updates.

12. Contact Information

For privacy-related questions:
privacy@obsidianservers.co.uk

General support:
support@obsidianservers.co.uk

Obsidian Servers